Free Shipping

TreadRunner offers free shipping on all orders (items shipped to the lower 48 states). If you need us to ship outside of the lower 48 states (Alaska or Hawaii) Please reach out to us to get shipping rates. 

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@Treadrunner.com

Damages

All items are protected in their packaging and shipped securely. Damages are rare but could happen. Please look over the information below and know the actions you must take when receiving an item and especially if there are any damages.

Please be sure to inspect each item at the time of delivery for any shipping damage. 

Do Not Sign For Anything Without Thoroughly Inspecting The Contents Of Each Delivered Box.

Please kindly ask the driver to wait for you to ensure that your unit has arrived in good condition. We strongly encourage you to open each delivered box and carefully inspect the contents inside BEFORE signing the delivery receipt (Proof of Delivery). By performing this task immediately, you are not only helping us to more quickly determine whether your unit arrived damaged or undamaged, but it also protects you against any possible product liability claims.

 

Receiving the item

In the event of any damage to the packaging and/or the item(s), please be sure to mark it on the shipping documents prior to the truckers leaving. Also take photos.

Have The Driver Write “Damaged” With Their Initials Next To It On The Proof of Delivery.

Include additional/descriptive information about the damages on the proof of delivery.

The freight company will not knowingly ship any items that are damaged. The freight company routinely inspects every box before accepting any items to be shipped. 

Consequently, you should NOT sign any courier receipt which transfers product liability over to you, until you have inspected the shipment’s contents. 

This step is essential to document that you have received a non-functioning component in damaged shipment.

Please never write/check off: “Subject to inspection”, “No visible damage” or “Possible damage” on the proof of delivery.

If your item(s) do arrived damaged, please send an email to orders@Treadrunner.com within 48 hours and include the following information so we can process a claim on your behalf:

• Order #  (should begin with TRX-xxxx)
• Which items are damaged
• Images of the damages to packaging or items

We'll respond to your email within 24 hours and help get you a replacement part or product.

 

Take note the following: 

 

Create A List

Create a list of damaged items to ensure an accurate replacement (please include pictures if possible). This helps us expedite your claim and send replacement parts and or items in a timely manner.

 

Keep All Original Packaging

If you do submit a damage report, during the 48 hours period, you must keep all original packaging. Some things may need to be sent back in the original packaging. 

 

Do Not Move Damaged Package

Once the claim is settled, it is very important that you do NOT move any damaged packaging to a different location. The freight company and the shipper cannot be held liable for any damages if the unit is moved to a different location after it has been certified to have been delivered in good condition to the correct address.

 

Quick Answers

• When do products ship? 

Products will be shipped within 7 business days of you placing your order. There may be some exceptions for specialized products, custom orders and items on backorder. Some items that are sent completely assembled may take longer but we will contact you with details at the time of purchase.

• How long does shipping take

Estimated shipping times are on the checkout page. The estimated shipping times are not guaranteed. Most products arrive within 7 -14 business days of leaving our warehouse. For longer shipping times we will contact you at the time of purchase.