Returns
Refund & Return Policy
If for any reason you are not completely satisfied with your products, please contact us immediately. Send an email to Returns@treadrunner.com or call us at 301-818-2993. We respond to all voicemails within 24 hours.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to Returns@Treadrunner.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
Order can be canceled before we have captured your payments (during the pre authorization period. ) All orders canceled after payment is captured are subject to a 20% administration fee, whether or not your order has shipped or not. If your order has shipped, you (the buyer) will also be responsible for any/all return shipping charges in addition to any restocking/ admin fees. Any orders that are refused or returned may be subject to a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
Depending on the manufacture/brand the refund process can be slightly different.
Return
Items can be returned within 30 days of delivery. After 30 days no returns will be accepted. The product needs to be in its original conditional unused and shipped with the original packaging. Any items that are used or do not meet any or all of the previous conditions will be refused and a refund will not be issued. The customer will be responsible for shipping charges for any returns not due to damaged or defective items. There also could be a 20%-30% restocking fee. In the event of a restocking fee, it will be deducted from your refund as well as any shipping charges.
Replacement
If you choose to replace the product, round trip shipping charges to and from the warehouse will be paid by the customer and any difference in price of the products.
You are responsible for insuring any parts or product shipped for replacement or returned.
You assume the risk of loss or damage during shipment.
Refunds
Please note that some manufacturers charge 20% - 30% restocking fee no matter if the item has been opened or not. In these situations you can expect to receive a "partial refund" with manufacturers' fees deducted from the funds returned to you.
Refunds will be issued in the same form as original payment within 2 weeks of our receipt of the returned product.
Return Process:
You need to contact us first before returning the product as some manufacturers have different return policies and may require you to obtain a return merchandise authorization number from Tread Runner before you return an item. The RMA number must be printed or written clearly on paper and placed inside the package.
- Please contact us at returns@Treadrunner.com or call us at 301-818-2993.
- We will provide you the necessary information (RMA, return label, etc.) before you return the product.
- After the product has been returned to our warehouse, it will be inspected, if the return is accepted a refund will be issued to the original form of payment.
